Terms of Service
This website is owned and operated by Ring LLC and its subsidiaries and its affiliates (collectively “Ring,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your legal rights to use or access our services, software, mobile application, and websites (the “Services”) and Ring hardware products or devices (“Products”). The definitions of Services and Products are limited to those that are manufactured, sold, provided, or offered by Ring LLC. These Terms also govern your legal rights with respect to Third Party Services (defined below). Please read these Terms carefully before purchasing or using the Products or Services or purchasing or using Third Party Services. By using or accessing the Products or Services, or purchasing or using Third Party Services, you signify your acknowledgement and assent to the terms and conditions of use set forth below. These Terms (together with other user agreements, where applicable) constitute a binding legal agreement between you and Ring (this “Agreement”).
*If you do not agree with these Terms, please do not purchase or use the Products or Services or Third Party Services.*
This Agreement represents the entire understanding relating to your purchase or use of the Products and Services or Third Party Services and prevails over any prior or contemporaneous, conflicting or additional communications between you and Ring. All rights not expressly granted herein are reserved by Ring. However, to the extent your use of a Product or Service involves or is integrated with products or services of affiliated companies, any terms and policies covering those products or services may also apply.
Specific areas or pages of Ring LLC’s websites may include additional or different terms relating to the purchase or use of the Products and Services or Third Party Services. In the event of a conflict between such specific terms and these Terms, the specific terms shall control.
The term “you,” as used in these Terms, includes (i) and (ii) as follows: (i) the following “Owners”: any person or entity who either (a) purchases a Product or Service, or (b) is the owner of the Product and creates an account associated with the Product, and (ii) the following “Covered Parties”: (a) any members of an Owner’s household, or (b) any person or entity that accesses or uses the Owner’s Products or Services. Covered Parties are responsible for their own actions in connection with the Products and Services, but Owner hereby consents to these Terms on behalf of all Covered Parties and agrees to be fully responsible for all actions taken by Covered Parties relating to the Owner’s Products, Services and account, including, without limitation, minors, regardless of age. As a result, if you are an Owner, you should allow only those individuals that you trust to access your account, Products, and Services. If you are a minor you may use our Products and Services only with the consent and under the supervision of a parent or legal guardian.
If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer collectively to you personally and to that organization or entity).
CHANGES TO THIS AGREEMENT AND SERVICES
Ring may change the Services or this Agreement from time to time, such as for legal, regulatory, technical, operational or commercial reasons. Changes to the Services might, for example, be made for security reasons, to enhance existing features, to add additional features, or to ensure the ongoing operability of the Services. Changes to this Agreement might, for example, be made to reflect the addition of new features.
If we change this Agreement, we will inform you, for example, by posting an update or placing a notice on the ring.com website, notifying you through the Services, by sending you an email, or by some other means.
If you do not reject the changes before they come into effect, you will be deemed to have agreed to the changes. You may reject the changes by deleting your account. If the change relates only to a paid subscription you may reject these changes by cancelling your subscription at no additional cost to you at any time. Please check these Terms periodically for updates.
We may suspend or discontinue the Services or any part of the Services, or we may introduce new features or impose limits on certain features or restrict access to parts or all of the Products or Services. If we discontinue paid Services in their entirety, we will give you a prorated refund of any fees paid for the billing period of your subscription.
We may change the subscription fee for your Ring Protect Plan from time to time. If we change your subscription fee due to, for example, changes in the law, tax rates, inflation, technology and software costs for the Services, or industry-wide changes in overall costs for providing you the Services, we will notify you of the fee change and effective date for the fee change at least 30 days before it takes effect. At any time within 30 days of the notice of a subscription fee change, you may reject the change by cancelling your subscription at no additional cost (see Upgrading, Changing, or Cancelling your Ring Protect Plan, for more information). If you decide to cancel your subscription with immediate effect, we will give you, if applicable, a prorated refund of any fees paid for the billing period of your subscription as described in the Section “Cancellation of Subscription Services” below. If you decide to cancel your subscription with effect at the end of the billing cycle, your subscription will continue until the end of your current subscription term without a subscription fee change and not renew. If you do not reject the subscription fee change before it comes into effect by cancelling your subscription, you will be deemed to have agreed to it, and the change to the subscription fee will be effective on the date in our notice but will only be charged to you when your next subscription fee is due.
SUSPENSION OR TERMINATION BY US
We are also free to refuse any Services or terminate (or suspend access to) your use of the Services or your account, if your behaviour gives justified reason to do so. This will in particular be the case if you breach these Terms, our guidelines or our policies, or if your use of the Services breaches any applicable law. We will notify you in such case and, following your response and review of the facts, we have the sole right to decide whether you are in violation of any of the restrictions set forth in this Agreement and revoke your access to the Services.
ACCESS AND USE; GUIDELINES FOR INSTALLATION AND USE
All right, title and interest in the Services and content provided through the Products and Services (including without limitation information, documents, logos, graphics, designs and images) are owned by Ring, its licensors, or designated third parties. Subject to these Terms, Ring grants you a limited, non-transferable, non-exclusive right to access and make personal and non-commercial use of the Products and Services. Notwithstanding the foregoing, businesses may purchase Products and use the Services for their own internal, lawful business purposes (such as using Products on their business premises or enabling tenants to use the Products); however, this license does not include any right to resell Products or Services, or otherwise make the Products or Services available for third parties.
Privacy and other laws applicable in your jurisdiction may impose certain responsibilities on you and your use of the Products and Services. You agree that it is your responsibility, and not the responsibility of Ring, to ensure that you comply with any applicable laws when you use the Products and Services, including but not limited to:
(1) any laws or regulations relating to the recording or sharing of video or audio content,
(2) any laws or regulations requiring that notice be given to or that consent be obtained from third parties with respect to your use of the Products or Services (for example, laws or regulations requiring you to display appropriate signage advising others that audio/visual recording is taking place),
(3) any laws or regulations requiring (a) that installation of any Product which takes visual and/or audio recordings be installed at such an angle that it does not take any recordings beyond the boundary of your property (including public pavements or roads); and (b) that, if you use your property as a workplace, you comply with laws governing the monitoring of employees.
If your use of the Services or any Products is prohibited by applicable laws, then you aren’t authorized to use the Services or Products. We can’t and won’t be responsible for your using the Services or any Products in a way that breaks the law.
You may be required to sign up for an account, and select a password and user name (“User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. Also, you will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.
You represent, warrant, and agree that you will not capture or contribute any Content (as defined below) or otherwise use the Services or Products or interact with the Services or Products in a manner that:
- Infringes or violates the intellectual property rights or any other rights of anyone else (including us);
- Violates any law, ordinance, or regulation, including privacy and other laws referenced above and any applicable export control laws;
- Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;
- Jeopardizes the security of your Ring LLC account or anyone else’s (such as allowing someone else to log in to the Services as you);
- Attempts, in any manner, to obtain the password, account, or other security information from any other user;
- Violates the security of any computer network, or cracks any passwords or security encryption codes;
- Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);
- “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);
- Copies or stores any significant portion of the Content, except as permitted through intended use of a Product or Service feature; or
- Violates the Ring Neighbors Community guidelines, which are hereby incorporated by reference.
A violation of any of the foregoing is grounds for termination of your right to use or access the Products and Services.
PRODUCTS FACILITATING ACCESS TO PROPERTY
Some Products facilitate access to a property. If you are installing one of these Products at a property owned, operated or managed by a third party or where other individuals live, work or are otherwise present (collectively, “Other Parties”), you represent and warrant to us that you have notified those Other Parties, to the extent required by law, and obtained all approvals, permissions, consents and authorizations, if and as required from such Other Parties, for installation and operation of the Product at the installation location, use of the Product to facilitate individuals, including delivery drivers, to have unaccompanied access to the location for deliveries to you and others, and removal of the Product.
You further represent and warrant to us that the location where the Product is installed is safe for individuals who access the property, including those who access by using the Product, and that the installation of the Product at that location will not disrupt or negatively affect any other systems, locks, or other protections or infrastructure of the property.
TRADEMARKS AND COPYRIGHTS
Nothing on or in the Products or Services shall be construed as conferring any license under any intellectual property right, including any right in the nature of trademark or copyright, of Ring or any third party, whether by estoppel, implication or otherwise. All trademarks and trade names are the property of their respective owners.
Except as otherwise noted, Ring is the owner of all trademarks and service marks on or in the Products and Services, whether registered or not, including, without limitation, Ring, Ring Protect and Ring Neighbors. Ring expressly forbids the unauthorized use of its logos, trademarks or other graphics to create links. All registered trademarks are registered in the United States of America (and/or other applicable jurisdictions).
What if I see something on the Services that infringes my copyright? Ring is often being asked to remove material that allegedly violates someone’s copyright. We respect others’ intellectual property rights, and we reserve the right to delete or disable Content alleged to be infringing, and to terminate the accounts of repeat alleged infringers. To review our complete Copyright Dispute Policy and learn how to report potentially infringing content, click here.
You are solely responsible for all of your Content (including Content you share through the Ring Neighbors feature or application). “Content” means all audio, video, images, text, or other types of content captured by Products or provided to us (including content posted by you) in connection with the Services. You represent and warrant that:
(a) you own the intellectual property rights in Content posted by you or otherwise have the right to post the Content and grant the license set forth below, and (b) the posting and use of your Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or any other rights of any person.
You hereby grant Ring and its licensees an unlimited, irrevocable, fee free and royalty-free, perpetual, worldwide right to use, distribute, store, delete, translate, copy, modify, display, and create derivative works from such Content that you share through Services including, without limitation, the Ring Neighbors feature or application, the Ring Community, or via a share link, for any purpose and in any media format. You shall not use, reproduce, modify, upload, publish, transmit, distribute, display, or otherwise exploit for any purposes whatsoever any Content: (i) not owned by you without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right. Ring reserves the right, but shall not be obligated, to remove any Content from the Services at any time in its sole and absolute discretion. You agree that you will indemnify Ring for all claims and resulting from Content you share through Services, including, without limitation, the Ring Neighbors feature or application or Ring Community. If you see Content that you believe violates these Terms, please flag it in the mobile application or report it to us by emailing email@example.com.
RING PROTECT PLAN SUBSCRIPTIONS
When you choose to subscribe to a Ring Protect Plan (“Ring Protect Plan”), we will automatically receive for storage any video, photographic, and/or audio Content captured by your Products that are associated with your Ring Protect Plan (“Ring Protect Recordings”). For more information on the Ring Protect Plan, please see Ring Protect Subscription Plans and Privacy Notice.
PROMOTIONAL TRIAL AND SUBSCRIPTIONS
You may enjoy the Ring Protect Plan in the following ways:
Promotional Trials. We sometimes offer certain customers various trial or other promotional subscriptions to Ring Protect Plans, which are subject to these Terms except as otherwise stated in the promotional offers. Trial subscribers may at any time choose not to continue to a paid subscription at the end of the trial period. If you do not enter into a paid subscription for a Ring Protect Plan before the end of your trial period, if any, your Ring Protect Recordings will be deleted.
Paid Monthly and Annual Subscriptions. When you first set up your Product through the Services, or at any time after you begin using your Product, you may enjoy the Ring Protect Plan by enrolling in a monthly or annual paid subscription plan, which will continue until you or we cancel your subscription. These subscription plans entitle you to access the Ring Protect Plan for each payment period until such subscription is cancelled. Your paid subscription will automatically commence:
- immediately, or on the first day following the end of your applicable trial period, if you purchased your subscription on ring.com; or
- the later of (i) when you attach the subscription to the Product in the Ring application or on Amazon.com, or (ii) on the first day following the end of your applicable trial period if you attach the subscription to the Product while your applicable trial is active, if you purchased your subscription on amazon.com.
UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO RENEW, YOU UNDERSTAND YOUR RING PROTECT PLAN WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE RING (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEES AND ANY TAXES FOR EACH SUCCESSIVE TERM, USING ANY PAYMENT METHOD WE HAVE ON RECORD FOR YOU.
Subscription fees are billed or charged on the first day of the applicable subscription period. If any payment is not received, is returned unpaid or if any credit card or similar transaction is rejected or denied, Ring reserve the right to cancel your Ring Protect Plan subscription unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original renewal date and not the date of the successful charge.
To the extent applicable, if you choose to pay by direct debit, you agree that we may take the charge as early as the first day of the applicable subscription period. If you enroll for a paid subscription on or after the expiry of your free trial, we may take charge on the same day as you enroll. We will confirm the mandate by email once you have enrolled and will give you advance notice of future charges after the initial charge.
Lifetime Plans. Certain Products are sold with a lifetime subscription plan (for example, the applicable Products sold in X Line bundles). For more information on applicable devices and how a lifetime subscription plan works, including how to cancel the plan, see here and here.
RECORDINGS, CONTENT, AND PERMISSION FROM YOU
Ring does not claim ownership of your intellectual property rights in your Content. Other than the rights you grant to us under these Terms, you retain all rights you have in your Content.
However, by purchasing or using Products and Services, you give Ring the right, without any compensation or obligation to you, to access and use your Content for the limited purposes of providing Services to you, protecting you, improving Products and Services, developing new Products and Services, and as otherwise set forth in the Privacy Notice.
Additionally, by electing to publicly share your Content via the Services to other users or the general public, in addition to the license granted above, you give Ring the right, without any compensation or obligation to you, to access and use your Content and related location information for the purposes of publicly sharing such recordings and information with current and future users and allowing those users to comment on the Content.
In addition to the rights granted above, you also acknowledge and agree that Ring may access, use, preserve and/or disclose your Content to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith belief that such access, use, preservation or disclosure is reasonably necessary to:
(a) comply with applicable law, regulation, legal process or reasonable preservation request; (b) enforce these Terms, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of Ring, its users, a third party, or the public as required or permitted by law.
Deleted Content and Ring Protect Recordings may be stored by Ring in order to comply with certain legal obligations and are not retrievable without a valid court order.
CONDITIONS OF SALE OF RING PRODUCTS AND SERVICES BY RING TO YOU
Please read these conditions of sale carefully before placing an order with Ring. By placing an order with Ring, you signify your agreement to be bound by these conditions.Your order will be considered as a contractual proposal to Ring to buy the Product(s) or Service(s) listed in your order, each of them considered individually. When you place an order to purchase a Product from Ring, after we receive your order, we will send you an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation does not confirm acceptance of your offer to buy the Product(s) ordered. The Order Confirmation is a mere acknowledgement that we have received your order and that we have submitted it to a process of data verification and availability of the Product(s) ordered by you. We only accept your offer, and conclude the contract of sale for a Product ordered by you, when we send you a separate e-mail for acceptance, which will also contain information relating to the dispatch of the product to you and the expected date of delivery (the "Dispatch Confirmation"). When you place an order to purchase a Service from Ring, we only accept your offer, and conclude the contract of sale for a Service ordered by you, when we send e-mail confirming to you the start of the Service. Your contract is with Ring LLC. Without affecting your right of cancellation set out below, you can cancel your order for a Product at no cost pursuant to our Return Policy.
Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household. We reserve the right, in our sole discretion, to refuse or cancel any order and limit order quantity. We may also require additional qualifying information prior to accepting or processing any order. We sell products to end-user customers only, and we reserve the right to refuse or cancel your order if we suspect you are purchasing products for resale.
Unless agreed otherwise, delivery will be made to the delivery address indicated by you. On our website you will find information on the availability of Products sold by Ring (e.g. on the respective product detail page). Please note that all information about the availability, shipping or delivery of a Product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective Product. If we notice, while processing your order, that the Products ordered by you are not available, we will inform you thereof in a separate e-mail. Your statutory rights remain unaffected.
RIGHT OF CANCELLATION UP TO 14 DAYS, OUR VOLUNTARY RETURN POLICY, STATUTORY WARRANTY RIGHTS
INSTRUCTION ON RIGHT TO CANCELLATION
You have the right to cancel your order without giving any reason at any time within 14 calendar days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if the order relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium.
You must inform us of your decision to cancel your order. You may submit your request by contacting us or using the standard cancellation form, attached as Appendix 1 to these conditions.
To meet the cancellation deadline, it is sufficient for you to send your communication on the exercise of the right to cancellation before the cancellation period has expired and return the goods within the deadline defined below.
For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.
Effects Of Cancellation
If you cancel your order, we will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. This reimbursement will be made without undue delay and, except in the situations described below, by no later than 14 calendar days from the day on which we received your communication on the cancellation of this order. For such reimbursement we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you must send back the goods without undue delay and in any case by no later than 14 calendar days from the day on which you communicate to us your cancellation of this. To meet the deadline, it is sufficient for you to send the goods before the period of 14 calendar days has expired. You will have to bear the regular cost of returning the goods. Goods not suitable for parcel shipment will be picked up from you.
You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
END OF INSTRUCTION ON RIGHT OF CANCELLATION
Cancellation of Subscription Services
You may cancel your Ring Protect Plan by contacting us or through your Ring account, at any time, with or without cause. After your cancellation, you will continue to enjoy access to the Ring Protect Plan and your Ring Protect Recordings until the last day of your subscription period. After such subscription period ends, your Ring Protect Recordings will no longer be accessible to you. For more information about cancelling your Ring Protect Plan, please see Upgrading, Changing, or Cancelling your Ring Protect Plan.
Without prejudice to your legal rights, if, for any reason, you decide to return Product that you purchased from us for a refund, you must notify us and you may return the Product to us within thirty (30) days from the date the Product was delivered. Ring does not take title to returned items until the item arrives at our fulfilment center. At our discretion, a refund may be issued without requiring a return. In this situation, Ring does not take title to the refunded item. For more information about our returns and refunds, please see the Return Policy.
STATUTORY WARRANTY RIGHTS
In addition to your 30-day return right in accordance with our Return Policy, customers in the European Union have statutory warranty rights for a period of two years from the delivery of the goods or services and can request repair or replacement of the goods or services purchased from Ring if these goods or services have defects or are not as described. If the goods or services cannot be repaired or replaced within a reasonable time or cannot be repaired or replaced without difficulties you can claim reimbursement or a reduction of the purchase price. The laws of your country may give you additional rights and remedies. Such laws apply in addition to your rights under this Agreement.
All prices are inclusive of legally applicable VAT. Every good delivered remains property of Ring LLC until payment has been fully made.
Despite our best efforts, occasionally a small number of the items in our catalogue may be mispriced. Upon becoming aware of a mistake, we will make best efforts to correct it.
THIRD PARTY SERVICES
You may be allowed to access or acquire through Ring LLC certain products, websites, applications, content or services from third parties (“Third Party Services”). In some cases, you may be purchasing the Third Party Services directly from those third parties, not from Ring. A description or reference to any Third Party Service by or through Services (including any description or reference via hyperlink) does not imply endorsement by Ring of such Third Party Service. These Third Party Services are the sole responsibility of such independent third parties, and your use thereof is solely at your own risk. Ring has no control over the content or policies of such Third Party Services, and we are not responsible for (and under no circumstances shall we be liable for) the contents, accuracy, reliability, quality or security of any such Third Party Service. Third Party Services may be subject to their own warranties, terms of service, and privacy policies. You may be required to agree to those third party terms to use the Third Party Services. Please review all information about Third Party Services before purchasing them through Ring. Those who choose to access information provided by third parties (including any information obtained through Services) are solely responsible for the compliance of such information with any applicable law.
From time to time, Ring may develop updates, upgrades, patches and other modifications to improve the performance of the Services and/or the Products or for other reasons in our sole discretion (“Updates”). If applicable, we will provide you with notifications and you may have rights pursuant to the “Changes to this Agreement and Services” Section above.
Ring is pleased to hear from its customers. However, we do not accept or consider any unsolicited creative ideas, suggestions or other materials related to products, services or marketing. Anything you disclose or offer to us by or through websites or Services (“communications”), including e-mails to Ring or postings on interactive portions of websites, shall be deemed and shall remain the property of Ring. If you send us such communications, you do so on a NON-CONFIDENTIAL BASIS, and we will have no obligation to keep such information secret, to refrain from using such information, or to compensate you for the receipt or use of such communications. Ring is free to use, for any purpose whatsoever, any communications, including but not limited to publishing, developing, manufacturing, and marketing Products or Services using such communications. By submitting communications to us through websites, via e-mail, or by any means, you hereby RELEASE Ring from any liability under any legal theory in connection with the use, modification, sale, or disclosure of any such communications. By uploading or otherwise providing any communications to websites or to Ring, you hereby grant Ring, to the extent you retain any rights, the unlimited, perpetual right to reuse, redistribute, modify, and create derivative works from such communications for any purpose and in any media without compensation to you.
PRODUCTS AND SOFTWARE
Downloading or using Ring software (including mobile applications) does not give you title to such software, including any files, data and images incorporated in or associated with the software. Your use of any such software shall be only in accordance with these Terms. Such software is copyrighted by Ring or its licensor(s), and may be protected by one or more patents owned by Ring or its licensor(s). Software may not be copied, redistributed or placed on any server for further distribution. Unless explicitly permitted under applicable mandatory law, you may not sell, modify, decompile, disassemble or otherwise reverse engineer the software. Products and Services offered through this website shall be warranted, if at all, through the written license or warranty provided in connection with such Product or software. These Terms apply to your use of all the Products and Services, including software that may be downloaded to your smartphone or tablet to access the Services (the “Application”). The Application is licensed to you on a limited, non-exclusive, non-transferrable, non-sublicensable basis, solely to be used in connection with the Products and Services for your private, personal, non-commercial use, subject to all the terms and conditions of these Terms as they are applicable to the Products and Services. You will only use the Application in connection with a device that you own or control. You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
NO LIFE AND SAFETY OR CRITICAL USES; BACKUPS
You acknowledge that Products and Services are not intended for a third-party monitored emergency notification system and that we do not monitor emergency notifications and will not dispatch emergency authorities to your home in the event of an emergency. Ring makes no warranty or representation that use of the Products or Services will affect or increase any level of safety. You acknowledge that the Products and Services are not intended to be 100% reliable and are not a substitute for a third-party monitored emergency notification system. We cannot and do not guarantee that you will receive notifications in any given timeframe or at all. All life threatening, safety and emergency events should be directed to the appropriate response services.
We strongly suggest that you backup any important Content (for example, by downloading and locally saving any such Content). You are solely responsible to backup your Content to another location outside the Services to avoid loss of your Content and other data.
NO REPRESENTATIONS OR WARRANTIES
This website may contain errors and may not be complete or current. Ring therefore reserves the right to the fullest extent allowed by law to correct any errors or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors or omissions may relate to Product or Service descriptions, pricing and availability. We reserve the right to the fullest extent allowed by applicable law to cancel or refuse to accept any order. We apologize for any inconvenience.
LIMITATION OF LIABILITY
Ring will not be responsible for (i) any losses that were not caused by any default on our part, (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, loss of goodwill, or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us at the time you began using the Products or Services.
Ring will also not be responsible for any delay or failure to comply with our obligations hereunder if the delay or failure is attributable to circumstances beyond our reasonable control. This provision does not affect your right to receive the relevant Product or Service within a reasonable time, or to receive a refund if we are unable to provide such Product or Service to you within a reasonable time for any reason beyond our reasonable control.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
To the extent the liability of Ring is excluded or limited, such exclusion or limitation also applies to the employees, legal representatives or vicarious agents of Ring.
RING IS NOT RESPONSIBLE FOR INTERRUPTIONS OR DELAYS TO A PRODUCT OR SERVICE THAT ARE CAUSED BY FORCE MAJEURE OR OTHER EVENTS OUTSIDE OF RING’S CONTROL, INCLUDING WITHOUT LIMITATION THE FOLLOWING: ANY WAR WHETHER DECLARED OR UNDECLARED, FIRE, FLOOD, EXTREME WEATHER, ACCIDENT, EXPLOSION, ACT OF TERRORISM, GOVERNMENTAL ORDERS, REGULATIONS, RESTRICTIONS OR PRIORITIES, STRIKE, LOCKOUT OR OTHER LABOR TROUBLES OR DISRUPTIONS, CYBER ATTACKS, CIVIL DISORDER, NATURAL DISASTERS (INCLUDING FIRES, FLOODS, EARTHQUAKES, AND SEVERE WEATHER), PUBLIC HEALTH EPIDEMICS, DESTRUCTION OF NETWORK FACILITIES OR TRANSPORTATION INFRASTRUCTURE, OR ANY OTHER CAUSE BEYOND THE ABSOLUTE CONTROL OF RING FOR THE DURATION OF AN INTERRUPTION.
JURISDICTION AND CHOICE OF LAW, DISPUTE RESOLUTION
Ring controls and manages the Services from its facilities in the State of California in the United States of America. Information published on the Products and Services may contain references to products, programs and services that are not announced or available in your country or region. We make no representation that such information, products, programs or services referenced on the Products or Services are legal, available or appropriate in your country or region.
These Terms shall be governed by and construed in accordance with the laws of the State of California and the United States of America, without giving effect to any principles of conflicts of law. If you are a consumer residing in the EU or UK the law of your place of residence shall apply to the extent that the mandatory law of your place of residence is more favourable than California law. We both agree to submit to the non-exclusive jurisdiction of the courts of California, which means that you may bring a claim to enforce your consumer protection rights in connection with these Terms in California or in the EU country in which you live. If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr. If you would like to bring a matter to our attention, please contact us.
SEVERABILITY AND SURVIVAL, LEGAL RIGHTS
Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership of intellectual property rights, and terms regarding disputes between us.
Please see our Privacy Notice for information regarding the collection and use of personal information collected through our Products and Services.
Questions concerning these Terms, requests for cancellation or refund of your Ring Protect Plan subscription, or other requests or questions should be directed to the contact point specified at the end of these Terms. If you are residing in the EU or UK, further contact points are specified under the “Contact Us” link.
Ring LLC 12515 Cerise Ave, Hawthorne, CA 90250
APPENDIX: SAMPLE CANCELLATION FORM
(If you want to revoke the contract, please fill out this form and send it back).
- To [here the name, address and email address of the entrepreneur is to be inserted by the entrepreneur]:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*).
- Ordered on (*)/received on (*):
- Name of the consumer(s):
- Address of the consumer(s):
- Signature of consumer(s) (only in case of paper communication)
(*) Delete where not applicable.
Last updated on May 30, 2022
ALARM PRODUCT AND SERVICES TERMS AND CONDITIONS
I. DEFINITION OF “RING” AND “ALARM PRODUCT" AND “ALARM SERVICES”
“Ring” as used in these Alarm Products and Services Terms and Conditions (the “Alarm Terms and Conditions”) is defined to include Ring LLC, its subsidiary Ring Protect Inc., and their respective, subsidiaries providing the optional Monitoring Service (defined in Section VI).).
“Alarm Product(s)” as used in these Alarm Terms and Conditions is defined as the Ring Alarm security system, which includes the base station, key pad, door and window sensors, motion detectors, range extenders, and all other parts, components, devices and sensors manufactured by Ring at any time for use with the Ring Alarm security system.
“Alarm Services” as used in these Alarm Terms and Conditions is defined to include Ring software, Ring application, and Ring websites available for use by you with the Alarm Products.
II. ENTIRE AGREEMENT
These Alarm Terms and Conditions, along with Ring’s Terms of Service (the “Ring Terms of Service”) found here are collectively referred to herein as the “Agreement.” The Ring Terms of Service contain additional terms and conditions that apply to you Please thoroughly read and understand these Alarm Terms and Conditions and the Ring Terms of Service before you electronically sign.
The Agreement contains the entire understanding between you and Ring relating to the subject matter hereof and replaces and supersedes any other representations, advertisements, marketing, literature, brochures, proposals, documents or discussions you had with Ring. The Agreement cannot be changed except in accordance with this Agreement, or a writing signed by both you and Ring. If any provision of this Agreement is found to be invalid, the remaining provisions are still effective. In the event of any irreconcilable conflict between the Alarm Terms and Conditions and the Ring Terms of Service, the Alarm Terms and Conditions shall control. YOU UNDERSTAND AND AGREE THAT THE AGREEMENT APPLIES TO YOUR CURRENT PURCHASE AND USE OF THE ALARM PRODUCTS AND ALARM SERVICES, AND YOUR PURCHASE AND USE OF ANY ADDITIONAL ALARM PRODUCTS AND ALARM SERVICES AT ANY TIME IN THE FUTURE. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE AGREEMENT, YOU WILL BE UNABLE TO USE THE ALARM PRODUCTS AND ALARM SERVICES AND YOU MAY RETURN THE ALARM PRODUCTS FOR A FULL REFUND IN ACCORDANCE WITH OUR RETURN POLICY.
III. USE OF EMAILS AND TELEPHONE NUMBERS FOR NOTIFICATION PURPOSES
You may receive emails at the email address you provide Ring for any purpose relating to the Agreement including, without limitation, information relating to the Alarm Product, Alarm Services and Monitoring Service and any notifications from Ring as provided for, or permitted within, this Agreement (“Notification Purpose(s)”). You may also receive such information on your enabled wireless device (such as a smart phone or tablet) through the Ring application, or through a personal computer. Ring may contact you at the telephone number you provided for any Notification Purpose, and that contact may be made using any method, including telephone calls, automatic telephone dialling systems, or text or email messages sent to your enabled wireless device. When you provide us with a telephone number or an email address for your emergency contacts or any other third party, please ensure that such third parties have agreed to receive service-related text messages, telephone calls, and emails for any Notification Purpose. You will be responsible for any message and data rates that may apply. You agree to notify Ring immediately in the event of any change to any of the email addresses or telephone numbers you provided. You agree to regularly check your voice messages, text and email messages for communications from Ring.
IV. WAIVER OF SUBROGATION FOR RING
You should protect against any risk of loss with the appropriate insurance coverage, and you are responsible for obtaining all insurance coverage you believe is necessary. To the fullest extent permitted by applicable law and the applicable policy or policies of insurance you obtain and maintain, you release Ring and its affiliates from all liability for any loss, occurrence, event or condition covered by your insurance.
V. LIMITED WARRANTY FOR ALARM PRODUCTS
Without prejudice to your statutory rights, Alarm product is sold with a limited warranty of one year. You may also have other rights, which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitation or exclusion under the Limited Warranty may not apply to you.
VI. MONITORING SERVICE
a. Available with Certified and Approved Third Party Devices Only.
YOU UNDERSTAND AND AGREE THAT THE MONITORING SERVICE WILL ONLY WORK WITH THE ALARM PRODUCTS AND THIRD-PARTY DEVICES EXPRESSLY CERTIFIED AND APPROVED BY RING TO BE COMPATIBLE WITH THE MONITORING SERVICE. IF YOU HAVE SELECTED THE MONITORING SERVICE, YOU HEREBY RELEASE AND HOLD RING AND ITS AFFILIATES HARMLESS FROM AND AGAINST ALL LIABILITY AND DAMAGES, INJURIES OR LOSS OF LIFE ARISING FROM, RELATED TO, OR CAUSED BY, YOUR INSTALLATION AND/OR USE OF ANY THIRD-PARTY DEVICES, EVEN IF SOLD BY RING, THAT ARE NOT EXPRESSLY CERTIFIED AND APPROVED BY RING TO BE COMPATIBLE WITH THE MONITORING SERVICE.
b. Permitted Uses
YOU ACKNOWLEDGE AND AGREE THAT THE MONITORING SERVICE IS INTENDED FOR USE ONLY AT REGISTERED LOCATIONS (AS DEFINED BELOW IN SECTION XVII) WHERE THE ALARM PRODUCT IS INSTALLED AND REGISTERED BY YOU WITH RING. THE MONITORING SERVICE WILL NOT FUNCTION IF ANY OF THE ALARM PRODUCTS ARE INSTALLED OR USED AT ANY LOCATION OTHER THAN THE REGISTERED LOCATIONS. IF YOUR REGISTERED LOCATIONS ARE NOT CORRECT OR CURRENT, THE MONITORING STATION WILL BE UNABLE TO CONTACT YOU. YOU AGREE TO USE THE MONITORING SERVICE ONLY AT REGISTERED LOCATIONS.
c. How the Monitoring Service Works
The “Monitoring Service” consists of the notification of you, and/or your emergency contacts of the receipt of any listed signal codes, as provided for herein. Notification to you and your emergency contacts may be made by one or more means, to include: calls to the telephone numbers (including via automated dialling systems), emails to the email addresses and text messages to the wireless devices you provide Ring for yourself and your emergency contacts.
So that the Monitoring Service can be performed, you must provide Ring with all the information it requests for you and your emergency contacts, and notify Ring immediately with any change to any of that information. You agree that any person that you have designated as an emergency contact is authorized to act on your behalf. You understand and agree that Ring will rely, and are entitled to rely, solely on the contact and other information you provide for yourself and your emergency contacts.
Upon receipt of a listed signal code from the Alarm Product, Ring will make reasonable efforts to notify you or your emergency contacts within a reasonable period of time in accordance with your instructions, the policies and procedures of the Monitoring Service. If you experience a life/safety, property risk, fire, flood, burglary, robbery, medical issue or other emergency event, and if you are able to do so safely, you should immediately contact the police, fire department, 112or any other appropriate emergency response service.
d. Changes to the Monitoring Service
Ring may from time to time, in response to applicable law or otherwise, revise, replace, change, modify, discontinue or rescind certain policies or procedures relating to the Monitoring Service and the response to listed signal codes. If applicable, Ring shall provide you with notification and you may have the rights pursuant to the “Changes to this Agreement and Services” Section in our Ring Terms of Service, with regard to any such revisions, replacements, changes, modifications, discontinuance or rescission.
e. False Alarm
In the event a fine, penalty or fee is assessed against you or Ring by any local government as a result of any false, excessive or other alarm condition or non-compliance with any local ordinance or standard intended to reduce false alarms and such condition or non-compliance is not caused by the negligence, breach of this Agreement or other wrongdoing of Ring, you agree to be solely responsible for payment and shall reimburse Ring for any such fines, penalty or fees.
f. Changes to the System Elements
PLEASE BE WARNED THAT IF YOU SWITCH OR CHANGE ANY OF YOUR SYSTEM ELEMENTS (AS DEFINED IN SECTION VIII OF THE ALARM TERMS AND CONDITIONS), THIS MAY LEAVE YOUR ALARM PRODUCT UNABLE TO TRANSMIT SIGNALS AND, THEREFORE, THE MONITORING SERVICE WILL NOT WORK. It is your sole duty to assure that your System Elements are at all times compatible with your Alarm Product and Monitoring Service, and properly functioning.
g. Force Majeure
The obligation to provide the Monitoring Services shall immediately be suspended, without prior notice, in the event of any of the following: (i) the telephone lines, network or equipment, other communications equipment, software destroyed, damaged, or inoperable for any reason whatsoever; or (ii) any war whether declared or undeclared, fire, flood, extreme weather, accident, explosion, act of terrorism, governmental orders, regulations, restrictions or priorities, strike, lockout or other labor troubles or disruptions, cyber attacks, civil disorder, natural disasters (including fires, floods, earthquakes, and severe weather), public health epidemics, destruction of network facilities or transportation infrastructure, or any other cause for the duration of the interrupted service. Ring shall provide you with notice pursuant to Section III of the Alarm Terms and Conditions of such suspension as soon as commercially reasonable following any such Force Majeure event.
VII. MONITORING SERVICE AFTER FREE TRIAL PERIOD.
YOU UNDERSTAND AND AGREE THAT IF YOU DO NOT ENTER INTO A PAID SUBSCRIPTION TO THE RING PROTECT PLUS PLAN BEFORE THE END OF YOUR FREE TRIAL PERIOD (IF APPLICABLE), THEN SOME FEATURES OF YOUR MONITORING SERVICE WILL STOP AT THE END OF YOUR FREE TRIAL PERIOD (IF APPLICABLE). YOU FURTHER UNDERSTAND THAT WITHOUT THE PAID SUBSCRIPTION, YOU WILL NO LONGER RECEIVE AUTOMATED CALLS AND/OR TEXT MESSAGES TO YOU AND YOUR EMERGENCY CONTACTS.
VIII. BROADBAND INTERNET ACCESS/BACKUP WIRELESS DATA SERVICE.
The Alarm Services and Monitoring Service will not work or be accessible without: (i) a working wi-fi network at your Registered Address that is positioned to communicate reliably with your Alarm Product; (ii) an active, current and properly completed account with Ring; (iii) an enabled and supported wireless device; and (iv) always-on broadband internet access at your Registered Address with bandwidth sufficient to support your Alarm Product (collectively, the or your “System Elements”). It is your responsibility to ensure that you have all required System Elements and that they are compatible and properly configured with your Alarm Product. You acknowledge that the Alarm Services and Monitoring Service may not work as described when the requirements and compatibility have not been met. If you change any of the required System Elements, it is your sole duty and responsibility to be sure they are compatible and properly configured to work with your Alarm Product and Alarm Services. If Ring receives notice that you failed to maintain the required System Elements, Ring may, in its sole discretion, elect to terminate the Alarm Services or Monitoring Service in accordance with Section X of the Alarm Terms and Conditions. Also, the Monitoring Service only includes a wireless data service that serves as backup during any outage of your broadband internet access (the “Back-Up Wireless Data Service”). For the Back-Up Wireless Data Service to work, your Registered Address must be located within the coverage area of the applicable carrier for the Back-Up Wireless Data Service, and it is your sole responsibility to assure that your Registered Address is so located within the applicable service coverage area. Your Alarm Product may contain a SIM card. You agree not to use the SIM card except in your Alarm Product. Any violation of the restrictions on the use of the SIM card may, in Ring’s sole discretion, result in the termination of the Alarm Services or Monitoring Service in accordance with Section X hereof.
In addition, if Ring detects unauthorized or excessive use of the Alarm Services or Monitoring Service or SIM card, you agree to reimburse Ring for all the data usage associated with the unauthorized or excessive use. You hereby expressly authorize Ring to charge the payment card associated with your account for all related unauthorized or excessive data charges.
You understand and agree that Ring is not responsible for the operation or non-operation of any of your System Elements or Back-Up Wireless Data Service. You acknowledge and agree that the System Elements and Back-Up Wireless Data Service are not error-free and may be interrupted, delayed, refused, or otherwise limited for a variety of reasons, including insufficient coverage, power outages, termination of service and access, environmental conditions, interference, non-payment of applicable fees and charges, unavailability of radio frequency channels, system capacity, upgrades, repairs or relocations, and priority access by emergency responders in the event of a disaster or emergency (“Service Problem(s)”). Service Problems may result in an inability of your Alarm Product to send listed signal codes and, in such event, the Monitoring Service will be unavailable for the duration of the Service Problem. Further, Service Problems may result in the Alarm Service being unreliable or unavailable for the duration of the Service Problem. Neither Ring, nor any wireless data carrier is responsible or liable for any such Service Problems.
SPECIFICALLY, REGARDING THE BACK-UP WIRELESS DATA SERVICE, YOU ACKNOWLEDGE THAT BACK-UP WIRELESS DATA SERVICE IS MADE AVAILABLE ONLY WITHIN THE OPERATING RANGE OF THE NETWORKS. THE BACK-UP WIRELESS DATA SERVICE MAY BE TEMPORARILY REFUSED, INTERRUPTED, OR LIMITED BECAUSE OF: (A) FACILITIES LIMITATIONS; (B) TRANSMISSION LIMITATIONS CAUSED BY ATMOSPHERIC, TERRAIN, OTHER NATURAL OR ARTIFICIAL CONDITIONS ADVERSELY AFFECTING TRANSMISSION, WEAK BATTERIES, SYSTEM OVERCAPACITY, MOVEMENT OUTSIDE A SERVICE AREA OR GAPS IN COVERAGE IN A SERVICE AREA AND OTHER CAUSES REASONABLY OUTSIDE OF THE WIRELESS DATA CARRIER’S CONTROL SUCH AS, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; OR (C) EQUIPMENT MODIFICATIONS, UPGRADES, RELOCATIONS, REPAIRS, AND OTHER SIMILAR ACTIVITIES NECESSARY FOR THE PROPER OR IMPROVED OPERATION OF SERVICE. CARRIER PARTNER NETWORKS ARE MADE AVAILABLE AS-IS. RING AND THE WIRELESS DATA CARRIER MAKE NO WARRANTIES OR REPRESENTATIONS AS TO THE AVAILABILITY OR QUALITY OF ROAMING SERVICE PROVIDED BY CARRIER PARTNERS AND WILL NOT BE LIABLE IN ANY CAPACITY FOR ANY ERRORS, OUTAGES, OR FAILURES OF CARRIER PARTNER NETWORKS.
IX. DUTY TO PROPERLY INSTALL, TEST AND REPLACE BATTERIES FOR YOUR ALARM PRODUCT.
It is your responsibility to install your Alarm Product in strict accordance with the instructions and specifications made available to you. IF YOUR ALARM PRODUCT IS NOT PROPERLY INSTALLED, OR IF YOUR ALARM PRODUCT OR ANY OF ITS SENSORS ARE OUTSIDE THE DETECTION RANGE OR HINDERED OR OBSTRUCTED BY WALLS, FURNITURE, PERSONAL PROPERTY OR OTHER THINGS, YOU MAY EXPERIENCE FALSE ALARMS OR DETECTION FAILURES. It is your responsibility to test your Alarm Product once installed, and then regularly test and maintain your Alarm Product after installation. Also, it is your responsibility to replace the batteries for your Alarm Product, when necessary. YOU UNDERSTAND AND AGREE THAT YOUR ALARM PRODUCT MAY NOT FUNCTION OR PROPERLY FUNCTION IF THE BATTERIES NEED REPLACEMENT OR SERVICE; PLEASE CHECK THEM REGULARLY.
X. THE CUSTOMER’S DEFAULT
If you fail to perform your obligations under this Agreement (monetary or non-monetary), Ring reserves the right to terminate the Monitoring Service or Alarm Services. If Ring elects to do so, it will first notify you pursuant to Section III hereof, of your obligation failures and Ring’s intention to terminate the Monitoring Service or Alarm Services (the “Notice of Intention to Terminate”). You will have seventy-two (72) hours from the date the Notice of Intention to Terminate is first sent to you to fully cure your performance failures (the “Cure Period”), time being of the essence. If you fail to timely do so, Ring may then, in its sole discretion, terminate the Monitoring Service or Alarm Services at any time after providing you notification in accordance with Section III hereof (the “Termination Notice”). The termination of the Monitoring Service or Alarm Services will take effect within forty-eight (48) hours after the Termination Notice is first sent to you (the “Termination”). In the event of a Termination, and to the fullest extent permitted by applicable law, you agree to pay Ring, (a) all amounts then due, and (b) Ring’s reasonable collection costs, including attorneys’ fees and costs. In the event of a Termination of the Monitoring Service or Alarm Services, no Monitoring Service or Alarm Services will thereafter be provided. If Ring waives any default or performance failures, Ring is not waiving other defaults. Any waiver by Ring must be in writing, and may not be implied by its actions or inactions. To the fullest extent permitted by applicable law, in the event of a Termination, you hereby expressly authorize Ring to charge the payment card associated with your account the full amount then due and Ring’s reasonable collection costs, including attorneys’ fees and costs, if applicable. Further, Ring reserves the right to terminate the Monitoring Service or Alarm Services, with no further obligation to you (except payment for all amounts then due) in the event of: (i) excessive runaway and/or false signals, (ii) your failure to maintain a broadband internet access service, (iii) your wireless data usage being considered harmful or disruptive, or otherwise interfering with the wireless data carrier’s network or the ability to provide quality service to other customers, or (iv) the reasonable policies and procedures of the Monitoring Station (collectively, the “Other Termination Reasons”). If Ring elects to terminate the Monitoring Service or Alarm Services for Other Termination Reasons, it will send you a Termination Notice pursuant to Section III of the Alarm Terms and Conditions. The termination of the Monitoring Services or Alarm Services will take effect for the Other Termination Reasons within forty-eight (48) hours after the Termination Notice is first sent to you.
XI. SUBCONTRACTING AND ASSIGNMENTS.
You cannot transfer or assign this Agreement without Ring’s consent; however, Ring can assign this Agreement or subcontract its obligations without your consent, including the Monitoring Service. If Ring does so, anyone to whom Ring assigns or subcontracts its obligations will receive the benefit of, and have the right to enforce, all the terms and conditions of the Agreement.
XII. LIMITATIONS OF THE ALARM PRODUCTS
YOUR ALARM PRODUCT MAY NOT BE INTENDED OR DESIGNED FOR OUTSIDE USE, UNLESS EXPRESSLY SPECIFIED FOR OUTDOOR USE IN THE SPECIFICATIONS FOR YOUR ALARM PRODUCT. PLEASE BE SURE TO READ THE SPECIFICATIONS FOR YOUR ALARM PRODUCT BEFORE USING YOUR ALARM PRODUCT OUTDOORS.
XIII. NO THIRD-PARTY BENEFICIARIES
EXCEPT FOR SUBCONTRACTORS AND ASSIGNEES AS PROVIDED FOR OR PERMITTED IN THIS AGREEMENT, THERE ARE NO THIRD-PARTY BENEFICIARIES TO THIS AGREEMENT.
XIV. MALWARE VULNERABILITY NOTICE AND WAIVER
Equipment that relies on wireless or internet connections or are connected to a network of any kind (such as security systems, communications equipment, cameras, wireless radios, access control, cloud storage, NAS storage, DVRs, NVR and other kinds of networkable security and other devices) may not be secure and may be exploited or hacked by malware and spyware variants (“Malware Vulnerabilities”). Malware Vulnerabilities may provide a gateway for a person with malicious intent the capability to arm or disarm your system or related equipment; view, extract, change, destroy, steal, disclose or alter your data, or the data of others; monitor and/or spy on your activities and the activities of others; cause internet and network outages; provide for unintended or unauthorized access by others to your network, or the network of others; and otherwise place people, property or data at risk.
RING MAKES NO WARRANTY OR REPRESENTATION THAT THE ALARM PRODUCTS, ALARM SERVICES OR MONITORING SERVICE IS SECURE, DOES NOT HAVE, OR IS NOT SUSCEPTIBLE TO, MALWARE VULNERABILITIES. Ring assumes no liability whatsoever for any Malware Vulnerabilities and, to the fullest extent permitted by applicable law, you agree to release and hold Ring harmless from any Malware Vulnerabilities and any related loss or damage of any kind or sort, even if caused by any breach of contract or negligence of any kind or degree of Ring (the “Malware Vulnerability Release”). If the Malware Vulnerability Release is not enforceable under applicable law for any reason, then the “LIMITATION OF LIABILITY” in the Ring Terms of Service shall apply to any losses or damages, of any kind or sort, arising from, or related to, Malware Vulnerabilities.
XV. SMART DEVICE STANDARDS/THIRD PARTY DEVICES.
Your Alarm Product may use various open or commonly available standards or means to communicate and work with smart or connected devices that are also similarly used by other systems or services not manufactured by Ring, including Z-Wave, Zigbee HA, Wi-Fi, Bluetooth, and IP devices. HOWEVER, SMART, CONNECTED OR OTHER THIRD-PARTY DEVICES (“THIRD PARTY DEVICES”) MAY NOT WORK WITH YOUR ALARM PRODUCT OR THE ALARM SERVICES, OR MAY HAVE LIMITED FEATURES OR FUNCTIONALITY, EVEN IF DESIGNED, SPECIFIED OR MARKETED TO OPERATE USING THE SAME OR SIMILAR STANDARDS OR MEANS OF COMMUNICATION.
Without prejudice to your statutory rights, RING IS NOT RESPONSIBLE FOR, AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE AND HOLD RING AND ITS AFFILIATES HARMLESS FROM AND AGAINST, ALL LIABILITY AND DAMAGES, AND INJURIES OR LOSS OF LIFE EXCEPT WHERE RESULTING FROM OUR GROSS NEGLIGENCE, ARISING FROM, RELATED TO, OR CAUSED BY, ANY ATTEMPT BY YOU TO CONNECT, OR YOUR CONNECTION AND USE OF, THIRD-PARTY DEVICES WITH YOUR ALARM PRODUCT OR ALARM SERVICES. FURTHER, RING MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, EXPRESS OR IMPLIED, RELATING TO ANY THIRD-PARTY DEVICE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OR REPRESENTATION THAT ANY THIRD-PARTY DEVICE WILL PROPERLY AND SAFELY COMMUNICATE AND WORK WITH YOUR ALARM PRODUCT OR THE ALARM SERVICES, OR ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE RELATING TO ANY THIRD-PARTY DEVICE. In addition, you agree Ring may terminate the Monitoring Service or Alarm Services pursuant to Section X of the Alarm Terms and Conditions if Ring, in its sole discretion, believes the operation of any Third-Party Device causes or may cause an issue to your Alarm Product, the Alarm Services, the Monitoring Service or with Ring’s liability to you or others.
XVI. SMOKE ALARM AND CARBON MONOXIDE DETECTORS.
RING MAKES NO WARRANTY OR REPRESENTATION THAT ANY SMOKE ALARM OR CARBON MONOXIDE DETECTOR SOLD BY RING CONSTITUTES A FIRE ALARM SYSTEM OR MEETS THE REQUIREMENTS OF ANY STATE/PROVINCIAL OR LOCAL LAW, CODE, ORDINANCE, AUTHORITY HAVING JURISDICTION OR INDUSTRY STANDARD, SUCH AS NFPA 72 OR OTHER APPLICABLE STANDARDS IN YOUR TERRITORY. YOU ARE SOLELY RESPONSIBLE FOR COMPLIANCE WITH THE REQUIREMENTS OF ANY APPLICABLE STATE/PROVINCIAL OR LOCAL LAW, CODE, ORDINANCE, AUTHORITY HAVING JURISDICTION OR INDUSTRY STANDARD THAT MAY APPLY TO THE INSTALLATION, USE AND SERVICE OF ANY SMOKE ALARM AND CARBON MONOXIDE DETECTOR SOLD BY RING. UNLESS OTHERWISE PROVIDED BY LAW OR THE MANUFACTURER, SMOKE ALARMS ARE NOT TO REMAIN IN SERVICE LONGER THAN TEN (1O) YEARS FROM THE DATE OF MANUFACTURE (OR OTHER PERIOD AS REQUIRED UNDER APPLICABLE LAW) AND, THEREFORE, YOU UNDERSTAND AND AGREE THAT YOU MUST REPLACE SMOKE ALARMS EVERY TEN (10) YEARS AT A MINIMUM (OR OTHER PERIOD AS REQUIRED UNDER APPLICABLE LAW), AND SOONER AS NEEDED. IF A SMOKE ALARM FAILS TO PROPERLY OPERATE DURING ANY TEST AT ANY TIME, YOU MUST STOP USING THE SMOKE ALARM AND REPLACE IT IMMEDIATELY.
XVII. FOR USE AT CURRENT REGISTERED SINGLE FAMILY RESIDENTIAL OR ELIGIBLE COMMERCIAL ADDRESS ONLY.
YOU AGREE TO ONLY USE ALARM PRODUCTS AND ALARM SERVICES AT YOUR REGISTERED SINGLE FAMILY RESIDENTIAL ADDRESS OR ELIGIBLE COMMERCIAL ADDRESS (“REGISTERED LOCATIONS”). THE ALARM PRODUCTS ARE NOT CERTIFIED BY UNDERWRITERS LABORATORIES OR ANY SIMILAR OR LIKE CERTIFICATION, THE ALARM PRODUCTS AND ALARM SERVICES MAY NOT FUNCTION, OR PROPERLY FUNCTION, IF ANY OF THE ALARM PRODUCTS ARE INSTALLED OR ANY OF THE ALARM SERVICES ARE USED AT ANY LOCATION OTHER THAN YOUR REGISTERED LOCATIONS. DO NOT INSTALL OR USE YOUR ALARM PRODUCTS OR ALARM SERVICES AT A MULTI-FAMILY DWELLING, OR A COMMERCIAL ADDRESS THAT IS NOT AN ELIGIBLE COMMERCIAL ADDRESS.
“ELIGIBLE COMMERCIAL ADDRESS” IS STRICTLY LIMITED TO THE FOLLOWING: (I) A BUSINESS ESTABLISHMENT THAT IS UTILIZING THE ALARM PRODUCTS OR SERVICES AS AN INTRUSION DETECTION SYSTEM ONLY, AND NOT AS A FLOOD, FREEZE, FIRE, SMOKE OR CARBON MONOXIDE DETECTION SYSTEM; (II) A BUSINESS ESTABLISHMENT THAT HAS INSTALLED AND IS UTILIZING THE ALARM PRODUCTS IN ACCORDANCE WITH THESE ALARM TERMS AND CONDITIONS AND IN ACCORDANCE WITH RING’S DOCUMENTATION AND INSTRUCTIONS CONCERNING INSTALLATION, MAINTENANCE, AND USE OF THE ALARM PRODUCTS, RANGE OF THE ALARM PRODUCTS AND/OR LIMITATIONS OF THE ALARM PRODUCTS; AND (III) A BUSINESS ESTABLISHMENT THAT IS NOT OTHERWISE GOVERNED BY, OR SUBJECT TO, ANY FEDERAL, STATE OR LOCAL CODES, LAWS, ORDINANCES, REGULATIONS, STANDARDS OF PRACTICE, UNDERWRITERS LABORATORIES CERTIFICATION OR OTHER SIMILAR OR LIKE CERTIFICATION, COMPLIANCE REQUIREMENTS, INSURANCE REQUIREMENTS, LEASE REQUIREMENTS OR ANY OTHER AGREEMENTS OR REQUIREMENTS BETWEEN OR AMONG THE CUSTOMER AND ANY THIRD PARTY(S), IN EACH CASE REGARDING THE DESIGN, PURCHASE, INSTALLATION, USE, TESTING, REPAIR, MAINTENANCE, INSPECTION AND/OR MONITORING OR SERVICE OF AN INTRUSION DETECTION SYSTEM OF ANY KIND OR SORT.
XVIII. RING CUSTOMER SERVICE AND SUPPORT.
You understand and agree that any customer service and any customer care and support offered or provided by Ring is not 112 or any other emergency service or dispatch center, or an emergency service provider or dispatch service. PLEASE DO NOT CONTACT RING CUSTOMER SERVICE OR ANY CUSTOMER CARE AND SUPPORT OFFERED BY RING WITH ANY LIFE/SAFETY, PROPERTY RISK, FIRES, FLOODS, BURGLARIES, ROBBERIES, MEDICAL ISSUES OR OTHER EMERGENCIES. IF YOU HAVE ANY SUCH EMERGENCY. YOU SHOULD IMMEDIATELY CONTACT THE POLICE, FIRE DEPARTMENT, 112 OR ANY OTHER APPROPRIATE EMERGENCY RESPONSE SERVICE.